Worldline India is proud to provide \”Digital Payments Report\”; an in-depth analysis of payment trends across traditional channels like debit and credit cards and new payment methods like mobile-based payments, e-wallets etc for the year 2021. The report also analyses the consumer spending pattern across all categories in line with the transactions facilitated by Worldline India. Additionally, report also analysed the payments landscape in China and also on how UPI 2.0 will result in the growth and development of a new ecosystem.

Worldline Insights: Merchant Acquiring (Point of Sale Terminals)

The states and cities using the highest number of transactions are:

Top 10 states in transactions Top 10 cities in transactions
Maharashtra Bangalore
Karnataka Mumbai
Tamil Nadu Chennai
Delhi Pune
Andhra Pradesh Hyderabad
Gujarat Delhi
Uttar Pradesh Kolkata
Kerala New Delhi
West Bengal Gurgaon
Haryana Coimbatore

Key Highlights:

  • The Indian e-commerce market has the potential to grow a lot more than four folds to US $150 billion by 2022 supported by rising incomes along with a improvement in online users.
  • December witnessed the highest number of transactions while November 4 ranked as the day using the highest number of transactions followed by June 16 because of the highly celebrated festivals Diwali and Eid-ul-Fitr respectively.
  • The merchant categories with the highest volume and value of transactions in 2021 were Supermarkets and Supermarkets, Restaurants, Service Stations, Clothing Stores and Hotels which taken into account about 45% of transactions.
  • The transactions at POS terminals increased from 4.6 billion transactions in 2021 to five.8 billion transactions in 2021 (up by 26%), the proportion of card transactions at POS terminals to total card transactions remained constant at 35% to 38% only.
  • The worth of transactions at POS terminals have increased from INR 8.8 trillion in 2021 to INR 11.3 trillion in 2021 (up by 27%), the share of worth of cash spent through cards at POS transactions to total money spent through card transactions at POS terminals and ATMs increased from 25% to 26% only.
  • The quantity of POS terminals increased by 17% while the number of ATMs reduced during the year indicating that despite advances being made in digital payments; cash is still king.
  • 29% of all transactions done on POS terminals were carried out by charge cards and they translated to 50% of the total amount allocated to POS terminals.
  • NETC transactions in 2021 stood at 221 million, a jump of 110% over 2021 and the value of transactions was INR 51.5 billion, a rise of 79.7% over 2021.
  • The number of ATMs decreased from 0.22 million in 2021 to 0.Two million in December 2021. However, cash withdrawals have bucked the trend of reducing ATMs; in 2021, cash withdrawals stood at INR 32.69 trillion, a rise of 21.2% over 2021.
  • The number of transactions done on mobile wallets in 2021 was 3.98 billion, an increase of 33.4% over 2021 while the worth of transactions in 2021 was INR 1.73 trillion, an increase of 81.46% over the previous year.
  • In 2021, the total number of credit card transactions was 1.68 billion transactions, an increase of 24% within the previous year and also the final amount of debit card transactions was 13.62 trillion transactions, a rise of 16.1% within the previous year.

Deepak Chandnani, Managing Director, Worldline South Asia & Middle East expressed, \”It is heartening to see that Indian individuals are switching to non-cash means of paying and we at Worldline have a front-row seat to those fast paced changes. While innovative payments services providing convenient payment products have been successful in transforming the way you make payments today, the largest change undeniably is it is now ‘normal’ for people to make digital payments and for small merchants to simply accept them – this is exactly what is making digital payments revolution in India sustainable.\”

Worldline Digital Payments Report 2021